How long does delivery take?
Primavera Parfum Studios
Delivery times are shown at checkout for your address.
How do I track my order?
Primavera Parfum Studios
Use the tracking link in your shipping email or open Account > Orders.
What if items are damaged or missing?
Primavera Parfum Studios
Contact support with your order number and photos and we will sort it out.
How do I order from a list of EAN codes?
Primavera Parfum Studios
Paste your EAN codes on the Quick order page and add everything to the cart in one go.
Can I upload an Excel or CSV file?
Primavera Parfum Studios
Yes, you can upload an Excel or CSV file on the Quick order page.
Where else can I order from a list?
Primavera Parfum Studios
Besides the Quick order page, you can order from a list via the search bar shortcut and the box on every collection page.
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